I need a refund!

Items bought in downloadable games (in-app purchases) are generally non-refundable. However, there are special cases where a refund is granted, done by Google's or Apple's support teams that handle the transaction process.

Depending on your operating system, please follow these steps:

Google

1. Open a web browser (like Chrome or Safari) on your computer, tablet, or phone;
2. Copy https://play.google.com/store/account and paste it into the address bar of the web browser;
3. Make sure this is in a web browser and not the Google Play Store app. You can't request a refund in the Google Play Store app;
4. Scroll down to “Order History” and find the order you want to return. To the right of the order, select the More Menu;
5. Select “Report a problem”;
6. Choose the option that describes your situation, complete the form, and say that you would like a refund;
7. You will see a message: “Thank you for sharing your concerns”. Later, you will receive an email about your refund.

Important: you can easily manage the ability to make in-app purchases, adjust password protection settings, or disable in-app purchases entirely through your mobile device’s general settings.

The instructions can be found here: https://support.google.com/googleplay/answer/1626831?hl=en.

Apple

You can easily request a refund by simply following the steps below using any browser (on your handheld device or on your Mac/PC):

1. Go to Apple's problem reports page: http://reportaproblem.apple.com/
2. Login with your Apple ID username (usually your email address) and password;
3. Select the appropriate tab: Apps;
4. Find the purchase you want to be refunded;
5. Select Report a Problem right next to Purchase;
6. Select the reason you are requesting the refund;
7. Fill in the description box with the explanation;
8. Tap on “Submit”.

Important: You can easily manage the ability to make in-app purchases, adjust password protection settings, or disable in-app purchases entirely through your mobile device’s general settings.

The instructions you need can be found here: http://support.apple.com/kb/ht6088